Our Commitment to Privacy
At VOIP Connect USA ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy applies to all information collected through our website, mobile applications, and telecommunications services. By using our services, you agree to the collection and use of information in accordance with this policy.
If you have any questions about this Privacy Policy, please contact us at privacy@voipconnectusa.com
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Contact information (name, email address, phone number, business address)
- Account credentials and billing information
- Business information (company name, industry, size)
- Communication preferences and service requirements
Service Usage Information
When you use our services, we automatically collect:
- Call detail records (numbers dialed, call duration, timestamps)
- Service usage patterns and feature utilization
- Device information and network data
- IP addresses and location information
Website and Technology Information
Our website and applications may collect:
- Browser type, operating system, and device information
- Website navigation patterns and page views
- Cookies and similar tracking technologies
- Referral URLs and search terms
How We Use Your Information
We use the collected information for various purposes, including:
Service Provision
- Provide and maintain our telecommunications services
- Process payments and manage billing
- Deliver customer support and technical assistance
Communication
- Send service notifications and updates
- Respond to inquiries and support requests
- Provide marketing communications (with consent)
Service Improvement
- Analyze usage patterns to improve services
- Develop new features and capabilities
- Optimize network performance and reliability
Legal Compliance
- Comply with legal and regulatory requirements
- Protect against fraud and security threats
- Enforce our terms of service
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors and billing service providers
- Cloud infrastructure and hosting providers
- Customer support and technical service vendors
- Analytics and marketing service providers
Legal Requirements
We may disclose your information when required to do so by law or in response to:
- Valid legal process, court orders, or government requests
- Law enforcement investigations
- National security or public safety concerns
- Emergency situations involving immediate threats
All third parties we work with are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes outlined in our agreements.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
TLS/SSL encryption for data transmission and AES encryption for data storage
Access Controls
Multi-factor authentication and role-based access restrictions
Monitoring
24/7 security monitoring and regular security audits
Important: While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security practices.
Your Privacy Rights
You have certain rights regarding your personal information. Depending on your location, these may include:
Access and Portability
Request a copy of your personal information and receive it in a structured format
Correction and Updates
Request correction of inaccurate or incomplete personal information
Deletion
Request deletion of your personal information, subject to legal and operational requirements
Opt-Out
Unsubscribe from marketing communications and limit certain data processing activities
To exercise your rights: Contact us at privacy@voipconnectusa.com with your request. We will respond within 30 days and may require identity verification before processing your request.
Additional Information
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors determining retention periods include:
- Legal and regulatory requirements
- Business and operational needs
- Security and fraud prevention
- Dispute resolution and legal proceedings
International Transfers
Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers, including:
- Adequacy decisions by regulatory authorities
- Standard contractual clauses
- Certified data protection frameworks
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Questions About Our Privacy Policy?
We're committed to transparency and protecting your privacy. Contact us with any questions or concerns.
Privacy Officer
privacy@voipconnectusa.com
Address
111 N Market St
Santa Clara County, CA 95113
Response Time
We respond within
30 days